Summary
The layout plan is the backbone of a pharmacy project. This guide details our design method.
Why layout is the most important phase
A poorly designed layout costs in operation. Bad customer flow loses 15-25% basket. Oversized back-office eats revenue. The plan requires rigor: precise survey, zone definition, scenario testing.
Functional zones: definition and sizing
Six zones: reception (5-10%), free retail parapharmacy (40-50%), dispensing (15-20%), privacy (5-8%), preparation (10-15%), storage (10-15%). Proportions vary by positioning.
Customer flow: generating basket
Loop flow is the secret. Client enters, passes parapharmacy, reaches counter, exits past retail. Back-and-forth loses 60% of additional sales opportunities.
Common mistakes
Counter facing entrance kills flow. Oversized back-office wastes retail space. Neglected privacy zone. Afterthought lighting.
Frequently asked questions
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At Agencement-Shop, we support every shop fitting project from design to finishing. This article is part of our expertise sharing approach: we share what we learn on the ground to help shop owners make good decisions before starting.
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External reference: Qualibat — Official quality framework for fitting and construction companies.